I just wanted to leave some positive feedback.
I joined the surgery around 7-8months ago and I can honestly say I have had nothing short of exceptional care. All of the services have been so efficient and stress free. I have found it easy to get through to the practice, reception staff have been friendly and helpful and I have managed to have issues resolved or be pointed in the right direction. I recently called to reception and Rose the receptionist was incredibly helpful and friendly. She managed to resolve my issue quickly and the whole process was so smooth and stress free.
I honestly can’t praise you all enough for the excellent job you are doing. Please pass on an extra special thank you and well done to Rose too.
I was invited to say how my experience was at the surgery. I feel so fortunate - unlike my elderly friends - to be able to reach a surgery that answers telephone calls. I am also fortunate to be able to see a doctor and to be given a listening ear - and time and reassurance - when time is at a premium. Those answering the telephone are extremely helpful and understanding if there is a problem - excellent!
Hi Glebeland Practice,
I just wanted to send you an email to say how amazing your surgery is and the care you have to your patients. I am so grateful that I can always been seen and now I have a baby I am even more thankful for you guys, who always make the time for me to come in when I’m worried about him (which as a new mum is a lot ha!) so thank you to all of you because it really has put my mind at ease through these testing times.
You are all brilliant!
Hello Glebeland. Now that some time has passed and I'm feeling a lot better. I want to thank you for your support. The last eight months have been hard, but thanks to your help, I was able to change jobs, and my life has improved for the better.
I want to thank Dr Aravindhan and the mental health advisor (apologies, I cannot remember his name). Both were kind enough to understand that I needed shelter to cover from the rain, and that's what they gave me. Best regards
I have recently moved and have just completed the form to join a practice over here as I will be way outside your area.
I wanted to thank everyone at Glebelands for all the help and assistance you have given over the years but especially since my illness in 2019. Thanks and regards
Hi. I just wanted to say thank you for seeing my daughter today at such short notice, in particular to the lovely lady on reception who helped calm her down. The service Glebelands has provided to my family and I over the last 8 years has been outstanding and I just wanted to let you know how grateful we are. Many thanks
I’ve had a number of appointments at Glebelands during April-May ‘21. Each time I’ve received excellent care and advice from the GPs and nursing staff. They always have time to listen and are both patient and thorough. The receptionists are helpful and pleasant too and it’s unusual to have to wait more than a minute or two to speak to one of the team. I consider myself very fortunate to have Glebelands as my practice.
Every area of this practice is just beyond perfect. From reception nurse and Doctors which as a patient we could not ask for more. Long may this excellent practice continue.
Always friendly and really helpful receptionists on the phone and in person. Also used the online booking service previously which worked great. Lovely doctors and nurses who are both professional and caring. Highly recommend this practice.
My brother and I would like to highly commend Glebelands Practice for the exemplary care they have provided for our parents. It is a well-managed practice, embodying the real ethos of a family practice. The practitioners and support staff are courteous, friendly, reliable, efficient, up to date and well trained. As carers for our parents, we felt extremely well supported and included in the care provided. A very special GP practice which is at the top of its game, illuminating what can be and giving us all hope for the future.
"Good afternoon. I came along to your surgery on 15th September for my flu jab and I must say how kind, professional and efficient the team were dealing with me. In these very difficult and challenging times where people moan and complain, your staff did a great job and I wanted to say thank you."
"I wanted to thank you for the care that you've given me in the last few weeks, particularly the care i received today from one of your GPs.
His care was compassionate and thorough. I felt immediately at ease with him, which helped me to be really honest about the symptoms I've been experiencing. As well as being thorough during my appointment, he called a few hours later to follow up on blood test results.
I so appreciate the thought and efficiency. He should feel very proud of the care he's delivering - as should Glebelands for consistently recruiting such brilliant staff.
Big thank you all for the brilliant service you offer us. Despite cuts & challenges, Glebelands makes me grateful for our glorious NHS"
"Satisfied patient for over 20 years
I registered at Glebelands Practice in 1997 at the recommendation of my previous GP. Since that time, in my opinion, the practice has gone from strength to strength.
Their longstanding GPs are all marvelous, and even when I have to see a registrar, I am always impressed. In addition, all the nurses I have seen have been very good, and in recent years, the receptionists have been friendly, helpful and efficient.
I personally haven't had an issued getting appointments, whether urgent or planned, especially since the advent of the online appointment system.
I know from talking to friends and family how lucky I am to be registered with such a good practice. Carry on the great work Glebelands!"
"Just to say, I spoke with your colleagues on reception this afternoon and they were so helpful and efficient. Very little waiting time and particularly enjoyed the personal message from Dr Cohen at the start.
We speak with countless doctor's surgeries all over London every day and your team are easily the most pleasant I've dealt with in months!"
"Just to say a sincere thank you, so much, for putting me to the top of your busy agenda - I am so immensely relieved, grateful and appreciative.
Thank you again for all your amazing help and my kindest regards"
I can’t speak highly enough of the team at Glebelands. They genuinely care, are respectful and take time to talk and listen.
It is a very busy surgery but still feel personal and friendly. I can trust and feel assured that I am getting the best NHS can offer with a smile.