Appointments

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appointments

How can I get an appointment?

"BOOK ON THE DAY" SLOTS ARE ONLY AVAILABLE AT 8AM BY CALLING RECEPTION.

A number of appointments will still be available each weekday for those patients who have not pre-booked and that feel it necessary to see a GP that same day.  These are released at 8am each week day and are only available by calling reception on 020 8989 6272 or via the NHS app (subject to availability).

Please note:  

All appointments are available as face to face or a telephone consultation, but you will need a face to face appointment if your condition or symptom requires you to be physically examined by a GP. 

Any telephone appointments booked for physical conditions or symptoms will be cancelled and you will be advsied to re-book a face to face slot, in order to avoid appointments being wasted unnecessarily.

 

PLEASE NOTE:

AS OF SEPTEMBER 2024, WE ARE NO LONGER ABLE TO SEND BOOKING LINKS FOR PRE BOOKABLE APPOINTMENTS VIA TEXT MESSAGE. 

SHOULD YOU WISH TO PREBOOK AN APPOINTMENT, PLEASE DO SO VIA THE NHS APP OR BY CALLING RECEPTION.

THE NHS APP

Book an appointment online via The NHS App

The easiest way to book an appointment is by looking for one online. 

To prebook an appointment with a GP online, please download and sign into the NHS app, using the same email and mobile number that you have used to register at the surgery.

Alternatively, click the link below and log into your NHS account with the same email and mobile number that you have used to register at the surgery.

Once you have activated this service, you will be able to book face to face and/or telephone appointments up to a month in advance, order repeat prescriptions, and look at your medical record.

Please be sure to turn notifications on for the NHS app, to receive all appointment reminders and any important correspondence from the surgery or any of your NHS healthcare providers

If you are currently using "Patient Access" app/website, we would recommended you switch over to the NHS app, as it has proven to be less problematic.   

Accurx

Medical advice and queries

Need to Contact the Practice?
Please use our Online Triage service to submit your request.
🩺 I have a health problem- new or ongoing health problem.
📋 I have an admin or routine care request
For requests including:
  • Repeat prescription
    Order a prescription or ask a question about your medication
  • Fit (sick) note
    A medical statement about your fitness to work
  • Routine care
    Including long-term condition and medication reviews, vaccinations
    and screening
  • Test results
    Ask about the results of a recent test
  • Referral follow-up
    Ask about an existing referral
  • Doctor's letter
    Including private, insurance and educational letters
  • Other admin request
Use the link below to access the Online Triage service:
Thank you for helping us direct your request to the right team as quickly as possible.
Important Information
  • Online requests will be read within 2 working days.
  • If you need more urgent help, please call the practice.
  • If the practice is closed, visit NHS 111 online or call 111.
  • In an emergency, always call 999.

Need to see a doctor in the evening or at the weekend?

Patients who are registered at this Practice can now book an appointment to see a GP or nurse on weekday evenings between 6.30pm and 9.00pm.

Evening appointments will take place at The Shrubberies Surgery, Lilly House, George Lane South Woodford, E18 1BD.

Appointments with a GP, nurse or physiotherapist are also available on Saturdays between 9.00am and 5.00pm.

Saturday appointments will take place here at Glebelands Practice, 2 Glebelands Avenue, South Woodford, E18 2AB. 

For any out-of-hours appointments please call 020 4506 8827 or ask reception.

The appointment line is open Monday – Friday 17.00 - 20.00 and Saturday 08.30 – 17:00, 

If you require an urgent GP appointment on Sundays & Bank Holidays, please call between 09:00 – 16:00 to be seen at Loxford Poly Clinic, Ilford Lane, IG1 2SN

Cancel an Appointment

Appointments are a valuable resource and if you cannot make an appointment you must let us know as soon as possible.  We monitor non-attendance and if there are 3 missed appointments within a year, you may be asked to register with another practice.

We appreciate that things do not always go according to plan.  However, if you do need to cancel your appointment on the day, please try to let us know at least 2 hours ahead of time, or as soon as possible, so that we can offer another patient that slot.

You can now use our new automated system to check your upcoming appointment details or cancel your appointment by calling the practice on 0202 989 6272 and choosing option 1

NHS Friends and Family

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Home Visits

Please note; At present, all home visits are being conducted by The Community Paramedic Team.

If possible, please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice.

Your GP will only arrange a visit for you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you self refer or are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby, or if you are newly registered with a GP and have a child under five years.

Opening Times

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Closed

When We Are Closed

Training and Teaching

This is a training practice and registrars are here for a period of 6 or 12 months to complete their qualifications as GPs.

Our current registrars are;

Dr Andrew Butler

Dr Tommy Sutton

Page last reviewed: 03 July 2026
Page created: 20 December 2023