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Welcome to Glebelands Practice - a Care Navigation & eConsult Practice

A short video showing how to order your prescriptions via the NHS app

Complaints Procedure - Changes to the patient complaints process

 From 1 July 2023 the way members of the public make a complaint about GP services to the commissioner is changing and they will now need to contact NHS North East London instead of NHS England.

  • Patients can do this by:  

    • Telephone - 020 8221 5750 (It will have a voicemail facility for people to leave messages)
    • Email - nelondonicb.complaints@nhs.net
    • Writing to us at;  Complaints Team, NHS North East London ICB, 4th Floor, Unex Tower, 5 Station Street, London E15 1DA


Please see below for our in-house Complaints Procedure policy and a link to our Complaints Procedure Form


Complaints Policy.pdf