accessibility

Accessibility...Did you know...?

We are here to try and make our practice as accessible as possible for ALL our patients. 

Amongst some of the services that we provide here at Glebelands are;

  • Language interpreatation service (in partnership with TLS - The Language Shop - https://languageshop.org/)
  • British Sign Language via video calling (in partnership with TLS - The Language Shop - https://languageshop.org/)
  • Hearing loop at reception
  • Braille written documents on a variety of NHS topics and conditions
  • Easy Read documents on a variety of NHS topics and conditions
  • Chaparones - always available on request before and during appointments.
  • We are a "Guide Dog" friendly practice
  • There is a sloped entrance to the practice, allowing easier access to wheelchair and walker users, alongside 2 x disabled parking right outside the entrance.
  • We are a "Breastfeeding Friendly" practice and can provide a safe, warm space for you to tend to your child.  
  • We are an LGBTQ+ friendly practice. 
  • 99 BSL - YouTube

For more information in "Easy Read" format, please visit https://www.easyhealth.org.uk/ 

For more information about how our website works and how it can help you, or to feedback about any accessibility issues, please go to the "Accessibility" page of our website

OTHER ROOMS

stethoscope

SERVICES WE PROVIDE

Find out more about the services we provide at the practice
PATIENT PARTICIPATION GROUP

PATIENT PARTICIPATION GROUP

Information on the patient participation group, who they are, what they do and how to apply
FOSTERING

Empower a child. Foster for Redbridge.

You could be the one to guide, listen to, teach, and enrich a child’s life, empowering them to become confident and independent young people.

If you have a place in your home and heart to foster a child, please call us on 020 8708 6068 or join us on our next virtual information session to find out more.  Visit https://www.redbridge.gov.uk/fosteringnhs to book a place. 

https://www.redbridge.gov.uk/adult-and-childrens-services/fostering/

Complaints Procedure - Changes to the patient complaints process

 From 1 July 2023 the way members of the public make a complaint about GP services to the commissioner is changing and they will now need to contact NHS North East London instead of NHS England.

  • Independent Advice and Advocacy Support:

    You can get free support, at any time, from your local independent complaint’s advocacy service. The details are as follows:

    Redbridge and Waltham Forest:

    This service is provided by Voiceability, an Independent Complaints Advocacy Service. You can contact them by:

    Telephone: 0300 303 1660, Email: helpline@voiceability.org

 

Please click here to download our Complaints Procedure policy.

Please click here to fill out our Complaints Procedure Form

 

Page last reviewed: 20 December 2023
Page created: 20 December 2023